Return & Refund Policy

Effective Date: June 28, 2026

At Café Mel, we want you to enjoy every cup. Because coffee is a perishable food product, we handle returns a little differently than other products.

Returns

Due to the perishable nature of coffee, we are unable to accept returns of opened coffee bags.

Unopened coffee may be eligible for return within 7 days of delivery if it is in its original, unopened condition. Customers are responsible for return shipping costs unless the return is the result of our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging (if applicable)

We'll gladly replace the item or issue a full refund at no additional cost.

Satisfaction Guarantee

Your satisfaction is important to us. If you're not happy with your coffee, please contact us within 14 days of delivery. While we generally cannot accept returns of opened coffee, we'll work with you to find a fair solution, which may include a replacement, store credit, or refund at our discretion.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Order Cancellations

Orders may be canceled only before they have been roasted, packed, or shipped. Once an order enters production or has been shipped, it cannot be canceled.

Shipping Issues

Café Mel is not responsible for delays caused by shipping carriers, weather, or other events outside our control. However, if your package is lost in transit, please contact us and we'll work with the carrier to resolve the issue.

Contact Us

If you have any questions about your order, we're here to help. (Joe@cafemelcoffee.com)