Shipping Policy

Effective Date: June 28, 2026

At Café Mel, every order is roasted, packed, and shipped with care to ensure you receive the freshest coffee possible.

Order Processing

Most orders are processed within 1–3 business days after they are placed.

Orders received on weekends or holidays will begin processing on the next business day.

During holidays, product launches, or periods of high demand, processing times may be slightly longer.

Shipping Methods

We ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx.

Shipping options and estimated delivery times are displayed during checkout.

Estimated delivery times are provided by the carrier and are not guaranteed.

Shipping Rates

Shipping charges are calculated during checkout based on your order and delivery address.

Free standard shipping is available on orders of $60 or more (before taxes and after discounts), unless otherwise noted.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Tracking information may take up to 24 hours to become active after shipment.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

Café Mel is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, the customer may be responsible for the cost of reshipping the order.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and products.

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Delivery Delays

While we strive to ship every order promptly, Café Mel is not responsible for shipping delays caused by:

• Weather events
• Carrier service interruptions
• Natural disasters
• Customs delays (for international shipments)
• Other circumstances beyond our control

International Shipping

Café Mel proudly ships to customers around the world.

International shipping rates and available delivery options are calculated during checkout based on the destination country and package weight.

Please note:

• Delivery times vary by destination and are estimates only.
• Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.
• Café Mel is not responsible for delays caused by customs clearance or local postal services.
• International shipping charges are non-refundable once an order has been shipped.

Contact Us

If you have any questions regarding your shipment, please contact us. (Joe@cafemelcoffee.com)